Privacy Policy

In this Privacy Policy, we inform you about how WEBTOOLS, S.L. processes personal data in relation to the website and platform encuesta.com.

1. Data Controller

The data controller is:

WEBTOOLS, S.L.
Tax ID: B-84794122
Address: Paseo de la Castellana 85, 8th floor, 28046 Madrid
Contact email:info@webtools.es

2. Scope of this Policy

This Policy applies to the processing of personal data carried out by WEBTOOLS, S.L. in relation to:

• browsing the encuesta.com website;
• requests for information, contact, or support addressed to WEBTOOLS;
• the management of clients and platform users in those processing activities carried out directly by WEBTOOLS.

3. Processing carried out by encuesta.com clients

When a client uses encuesta.com to create, distribute, and manage surveys addressed to third parties, that client generally acts as the data controller, and WEBTOOLS, S.L. acts as the data processor on behalf of that client.

In those cases, it is the client’s responsibility to determine the purpose of the processing and provide data protection information to survey participants.

If you participate in a survey created by one of our clients and wish to exercise your rights in relation to that survey, you should contact the responsible client directly whenever possible. WEBTOOLS will assist the client under the terms of the applicable data processing agreement.

4. What data we may process

Depending on your relationship with encuesta.com, WEBTOOLS may process data such as:

• identification and contact data;
• data necessary to respond to requests or provide support;
• platform access and usage data;
• technical data derived from browsing or use of the service.

5. Purposes of the processing

WEBTOOLS may process your personal data in order to:

• respond to requests for information, contact, or support;
• manage the relationship with clients and platform users;
• enable access to and use of the platform;
• ensure the security, integrity, and proper functioning of the service;
• comply with applicable legal obligations.

6. Legal basis

The legal bases for processing may include, depending on the case:

• the performance of a contractual relationship or the implementation of pre-contractual measures;
• compliance with legal obligations;
• WEBTOOLS’ legitimate interest in ensuring the security and operation of the service;
• consent, where required.

7. Recipients

WEBTOOLS may disclose personal data to:

• providers rendering services necessary for the operation of encuesta.com, acting on behalf of WEBTOOLS;
• public authorities and bodies, where there is a legal obligation to do so.

8. Data retention

Personal data will be retained for the time necessary to fulfill the purpose for which it was collected and, subsequently, for the legally required retention periods.

When WEBTOOLS processes data on behalf of its clients as a data processor, the retention, return, or deletion of the data will be governed by the provisions of the applicable agreement with the client acting as controller.

9. Rights

You may exercise, where applicable, your rights of access, rectification, erasure, objection, restriction of processing, and portability, as well as withdraw your consent where the processing is based on it.

To do so, you may write to: info@webtools.es.

If your request relates to data processed by WEBTOOLS on behalf of a encuesta.com client, the request may be forwarded to the responsible client or handled in accordance with its instructions.

You may also lodge a complaint with the competent supervisory authority if you believe that the processing does not comply with the applicable regulations.

10. Security

WEBTOOLS applies technical and organizational measures aimed at protecting personal data and preventing unauthorized access, loss, alteration, or improper disclosure.

11. Changes to this Policy

WEBTOOLS may update this Privacy Policy whenever necessary to adapt it to regulatory, operational, or service-related changes.